FAQ

Most Frequently Asked Questions

  • 1. My The North Face® product has become faulty or defective, where should I return it?
  • 2. How do I know what size to choose?
  • 3. What are the different types of GORE-TEX® offered by The North Face®?

FAQ Topics

Company Background

1. Who is The North Face®?

Gifts

1. Can I buy eGift Cards in the Online Store?
2. Do you offer gift boxes?
3. Where can I view my eGift Card balance?

My Account

1. How do I register?
2. How do I log in to The North Face® Online Store?
3. Do I need to register to purchase from the The North Face® online shop?

Products

1. Do you offer all products produced by The North Face®?
2. Is there any difference in price between the items in the online store and the items in my local The North Face® store?
3. Is there any difference between the European and the American collection?

General

1. How can I receive the latest The North Face® news and product offers?
2. Can I unsubscribe from The North Face® Newsletter?
3. I keep experiencing problems viewing the The North Face® online shop, what can I do?

Warranty

1. My The North Face® product has become faulty or defective, where should I return it?
2. Do I have to pay for shipping to return my warranty item(s)?
3. How can I find out the status of my warranty return?

Product Care

1. Can I wash my The North Face® product?
2. How can I wash, dry and care for my GORE-TEX® product(s)?
3. How can I wash, dry and care for my Hyvent® product(s)?