CHRISTMAS & HOLIDAY PERIOD
SERVICE DETAILS

RECEIVE YOUR GIFT BY CHRISTMAS EVE

Delivery guaranteed by December 24^th.
Place your order by December 20^th to receive it in time for Christmas.
If you select the Collection Point option we suggest you place your order by December 19^th.

EXTENDED RETURN POLICY

Items purchased from The North Face Online Shop and dispatched during the period from November 1^st, 2016 to December 31^st, 2016 may be returned up until January 31^st, 2017.
However, please note that our return policy will revert to our standard 30-day period for items purchased after December 31^st, 2016.

Customer Service EUROPE - Business hours

The service is available on working days Monday to Friday from 8am to 6pm (GMT).
Please note that our offices will be closed on December 24^th, 25^th and 26^th and on January 1^st.

Distribution Center closures

Everyone deserves a little holiday break so does our stock crew.
Please note that orders placed on December 28^th, 29^th and 30^th might be delayed by 2-3 days. In addition to that the Express Delivery won't be available from December 27^th to December 30^th.
We are sorry for the inconvenience. Feel free to CONTACT US in case you need any additional details.