THE NORTH FACE® ONLINE RETURNS
If you are not completely satisfied for any reason, we will gladly accept your return within 30 days.
If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
Returns must be unworn, in the state you received them and in the original packaging (including the hand tag).
HOW TO REQUEST A FREE RETURN
1 - CREATE & PRINT A RETURN LABEL
Click on RETURN YOUR ORDER button or on the TRACK MY ORDER link available on the header (for registered customers, you can also access your order history from MY ACCOUNT). Enter your Order Number ( 8 digit reference) and your email address, once you are in the order page click on 'Create a Return' button.
Select the items you may want to return, the reason for returning, the preferred return method (drop off to a collection point or carrier pick up at desired address). Follow the instructions provided during the process and print the return label provided.
2 - PACK YOUR RETURN
Pack the items you would like to return. We encourage you to reuse the polybag or box you received. Seal the package securely and attach the return label on the outside of your parcel. Please make sure all old shipping labels, stickers, and other materials have been removed or voided
3 - DROP THE PRODUCTS OR HAND THEM TO THE CARRIER
Drop off the package at the selected location within the opening hours or wait for the carrier pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.
4 - RETURN CONFIRMATION & REFUND
You will receive an email confirmation as soon as your return has been accepted and processed. Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. It can take up to 14 days for the refund to be visible on your account.
The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.
Right of withdrawal
If you are not satisfied with the Products you received or have simply changed your mind about purchasing them after we have e-mailed you your Order Confirmation, you can return them within 30 (thirty) calendar days of delivery of the Products and get a refund, this is a right of withdrawal that you can exercise without penalty and without giving any reason.
Please note that while the Products remain in your possession you are responsible for keeping them safe, secure and in good condition.
In case of returns for change of mind (right of withdrawal), you will be fully reimbursed apart from shipping costs for express delivery, if you had chosen this shipping method.
Legal guarantee for faulty goods
In addition to the above, we recognize the statutory 2-year (or the longer period that may be set forth by your local law) guarantee for product faults. A product is "faulty" if received damaged or where a manufacturing or material fault occurs within 2 years (or the longer period that may be set forth by your local law) from the purchase. Please note that Products damaged due to wear and tear are not considered faulty.
Should you need more informations please have a look at our Warranty Policy.
In case you have any questions please have a look at our Return FAQ.
In case of questions or if you need assistance please contact our CUSTOMER SERVICE