What is your return policy?

We allow you to return your items within 30 days from the receipt of your goods. Returns must be unworn, in the state you received them and in the original packaging. For more information, please read our Return Policy.

What is your exchange policy?

We currently do not have the ability to easily exchange products. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

Will you credit back my shipping costs if I return my order?

We will issue you with a refund for the amount of the returned item(s). Any delivery charges paid at the time of your Order is excluded from the refund (except for orders fully returned due to wrong, faulty or damaged items - click here for more details).

When will I receive my refund?

Your refund will be processed as soon as the item(s) you have returned are inspected by our quality assurance team. Once the return has been approved, it can take up to 14 days for the refund to be made by The North Face® to your payment services provider (for example your credit card supplier). Please note: the time for a payment services provider to refund you can vary depending upon the provider.

For further information please feel free to contact our online shop customer service team by clicking here.

What should I do if the refund amount is incorrect?

Contact customer service by clicking here and we will resolve the matter as quickly as possible.

What should I do if I received the wrong product?

If you have received an incorrect product, we recommend you to contact one of our customer service representatives by clicking here.

What should I do if the product arrived damaged or defective?

If you have received a damaged or defective product, we recommend you contact our customer service by clicking here.

Can I return items online that I purchased The North Face® retail stores?

Online return policy is only applicable to items purchased on

How Can I Return an Item using PayPal?

Items purchased using PayPal must be returned online to receive credit to a PayPal account.